First enter your email address and current password

To change the password of any of your email accounts, we need the name of the email account that you want to change
and the current password of that account.

Talk21 customers: Please add ".t21" after your username e.g. for john.smith@talk21.com enter john.smith.t21

@btinternet.com or @btopenworld.com or @talk21.com Invalid Characters in email name Please enter current password

I've forgotten my password>

Now choose a new password (Don't re-use the old one!)

Choose a password that you can remember, but can't be guessed. If you do write it down, keep it somewhere secure. Your password should be

  • Between 8 and 16 characters long
  • A combination of letters and at least 1 digit but should not include punctuation or spaces

Your password is case sensitive.

Avoid using your name or company name as a password.
Anyone who can guess your password will be able to read and delete your incoming email.

Please enter a password of your choice
Sorry, your password must be 8 to 16 characters long, should be a combination of letters and at least 1 digit, and not contain any punctuation or spaces.
Please re-enter your chosen password.

Your chosen password does not match your re-entered password. Please re-enter your password and make sure they are the same.